Refund Policy

1. Overview

At LoveBite Global, we strive to provide excellent service to all our users. This Refund Policy outlines the circumstances under which refunds may be issued for subscriptions and other payments made on our platform.

By making a payment on LoveBite Global, you acknowledge that you have read and agree to this Refund Policy.

2. Subscription Services

2.1 Dating Subscriptions (KSh 300/year)

Dating subscriptions provide access to premium features including unlimited messaging, profile views, and advanced matching.

• 7-day money-back guarantee from the date of purchase
• Refunds available if service is not as described
• Technical issues preventing service access may qualify for refund
• No refund after 7 days unless exceptional circumstances apply

2.2 Escort VIP Subscriptions (KSh 3,000/year)

VIP subscriptions provide premium profile placement and enhanced visibility.

• 7-day money-back guarantee from the date of purchase
• Refunds available if service features are not delivered
• No refund if account is suspended due to policy violations

3. Profile Unlocks (Hookup Service)

Profile unlocks (KSh 150 per profile) are non-refundable once the unlock has been processed and contact information revealed.

• Refundable: If technical error prevents access to unlocked profile
• Refundable: If profile was removed or fake
• Non-refundable: After contact information is successfully viewed
• Non-refundable: If user is unreachable or unresponsive

4. Refund Eligibility

4.1 Qualifying Reasons for Refund

• Service features not delivered as promised
• Technical issues preventing access to paid features
• Duplicate or accidental payment
• Unauthorized payment from your account
• Service outage lasting more than 48 hours

4.2 Non-Qualifying Reasons

• Change of mind after 7-day guarantee period
• Lack of matches or connections (this is not guaranteed)
• Account suspended for violating Terms of Service
• Dissatisfaction with other users' behavior
• Difficulty in finding suitable matches
• Technical issues on user's device or internet connection

5. Refund Request Process

Step 1: Contact Support

To request a refund, contact our customer support team:

• WhatsApp: +254 742 449 676
• Phone: +254 742 449 676
• Hours: 24/7 Support

Step 2: Provide Information

Include the following in your refund request:

• Your registered phone number or email
• Transaction date and M-Pesa confirmation code
• Reason for refund request
• Any supporting evidence (screenshots, error messages, etc.)

Step 3: Review Process

• Refund requests are reviewed within 3-5 business days
• We may contact you for additional information
• You will be notified of the decision via email or SMS

6. Refund Timeline

Once a refund is approved:

• M-Pesa Refunds: Processed within 5-7 business days
• Referral Wallet: Credit reversed immediately
• You will receive a confirmation message when refund is processed
• Contact your mobile money provider if refund is not received within stated timeline

7. Partial Refunds

In some cases, partial refunds may be issued:

• If you have used part of the service before requesting refund
• If service was unavailable for a portion of the subscription period
• Prorated based on days of service used vs. total subscription period

8. Cancellations

8.1 Subscription Cancellation

You can cancel your subscription at any time:

• Cancel through your profile settings or contact support
• Access continues until the end of current billing period
• No refund for remaining subscription time (unless within 7-day guarantee)
• Auto-renewal will be disabled upon cancellation

8.2 Account Deletion

Deleting your account does not automatically trigger a refund. Active subscriptions will remain until expiration unless a refund is separately requested and approved.

9. Referral Commission Refunds

If a payment made through your referral link is refunded:

• The corresponding 50% commission will be deducted from your wallet
• If wallet balance is insufficient, future commissions will be adjusted
• You will be notified of any commission adjustments

10. Fraudulent Refund Requests

We take fraud seriously. Abuse of our refund policy may result in:

• Denial of current and future refund requests
• Suspension or termination of account
• Legal action for fraudulent chargebacks

11. Disputes

If your refund request is denied and you wish to dispute the decision:

• Contact our support team to escalate your case
• Provide any additional evidence to support your claim
• A senior team member will review your case within 7 business days
• Final decisions will be communicated via email

12. Changes to Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be posted with a new "Last updated" date. Continued use of the Service after changes constitutes acceptance of the revised policy.

13. Contact Information

For refund requests or questions about this policy:

• WhatsApp: +254 742 449 676
• Phone: +254 742 449 676
• Hours: 24/7 Customer Support