Privacy Policy

1. Introduction

At LoveBite Global, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our dating and escort connection platform.

By using our Service, you consent to the data practices described in this policy. If you do not agree with this policy, please discontinue use of our Service immediately.

2. Information We Collect

2.1 Personal Information

When you create an account, we collect:

• Name and display name
• Email address
• Phone number
• Date of birth (to verify age requirement)
• Gender and gender preferences
• Location information (city, area)
• Profile photos
• Bio and interests
• Education and occupation (optional)

2.2 Payment Information

For subscriptions and payments:

• M-Pesa phone number
• Transaction details
• Subscription status and history
• Referral earnings and wallet balance

Note: We do not store your M-Pesa PIN or other sensitive payment credentials. All payments are processed securely through M-Pesa's payment gateway.

2.3 Usage Information

• Profile views and interactions
• Matches and connections
• Messages sent and received
• Search preferences and filters
• Feature usage patterns

2.4 Technical Information

• Device type and operating system
• Browser type and version
• IP address
• Cookies and similar tracking technologies
• App version and crash reports

3. How We Use Your Information

We use the collected information for:

• Service Delivery: To provide, maintain, and improve our platform
• Matchmaking: To connect you with compatible users based on preferences
• Communication: To send you notifications, updates, and messages
• Payment Processing: To process subscriptions and referral commissions
• Safety: To verify identities and prevent fraud or abuse
• Analytics: To understand usage patterns and improve user experience
• Customer Support: To respond to inquiries and provide assistance
• Legal Compliance: To comply with legal obligations and enforce our Terms

4. Information Sharing and Disclosure

4.1 Public Profile Information

The following information is visible to other users:

• Display name and photos
• Age and location (city/area)
• Bio, interests, and preferences
• Education and occupation (if provided)
• Subscription status (Premium/VIP badges)

4.2 Third-Party Service Providers

We may share information with trusted service providers who assist us:

• Payment processors (M-Pesa/Safaricom)
• Cloud hosting providers
• Analytics services
• Customer support tools

4.3 Legal Requirements

We may disclose your information if required by law, court order, or to:

• Comply with legal processes
• Protect our rights and property
• Investigate fraud or security issues
• Protect the safety of users

5. Data Security

We implement appropriate technical and organizational measures to protect your information:

• HTTPS encryption for data transmission
• Secure password hashing
• Regular security audits
• Access controls and authentication
• Data backup and recovery systems

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Your Privacy Rights

You have the following rights regarding your personal information:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and data
• Portability: Receive your data in a portable format
• Objection: Object to certain data processing activities
• Restriction: Request limitation of data processing

To exercise these rights, contact us via WhatsApp at +254 742 449 676 or through the platform.

7. Data Retention

We retain your information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements

When you delete your account, we will remove your profile from public view immediately. Some information may be retained in backup systems for a limited period for legal and security purposes.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Keep you logged in
• Remember your preferences
• Analyze usage patterns
• Improve platform performance

You can control cookies through your browser settings, but disabling them may affect functionality.

9. Third-Party Links

Our platform may contain links to third-party websites or services (e.g., social media). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

10. Children's Privacy

Our Service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will delete it immediately.

11. International Data Transfers

Your information may be transferred to and maintained on servers located outside of Kenya. By using our Service, you consent to this transfer. We ensure appropriate safeguards are in place to protect your information.

12. Changes to Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or platform notification. The updated policy will be posted with a new "Last updated" date.

13. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us:

• WhatsApp: +254 742 449 676
• Phone: +254 742 449 676
• Hours: 24/7 Customer Support